Question 1

How do I book a room?

Accepted Answer

Search for a location and dates on Find a room, open a listing you like, choose your stay dates if the host offers them, and follow the prompts to request or confirm a booking. You will need a verified account to complete a booking.

Question 2

What fees does ShareMyRoom charge?

Accepted Answer

Pricing shown on listings is set by hosts. ShareMyRoom may charge service or payment processing fees depending on the product and region; any fees applicable to your booking are disclosed before you pay.

Question 3

How does verification work?

Accepted Answer

Hosts and renters may be asked to verify identity or supporting details so everyone can book with confidence. Follow the in-app steps; our team may review documents manually when needed.

Question 4

Can I cancel or change a booking?

Accepted Answer

Cancellation and change rules depend on the listing and the cancellation policy shown at checkout. Open your booking in the dashboard to see your options or message the host for special circumstances.

Question 5

How do I contact support?

Accepted Answer

Signed-in users can use support options in the dashboard. For general enquiries, use the contact form on our Contact page—we typically reply within one business day.

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